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download problem

This is a discussion on download problem within the New Member Introduction & Site Assistance forums, part of the Amazon Kindle Fire Forum category; I recently purchased a kindle fire for my 10 year old daughter. she rented a bratz movie and it is not downloading in a timely ...

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  1. #1
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    download problem

    I recently purchased a kindle fire for my 10 year old daughter. she rented a bratz movie and it is not downloading in a timely manner. we rented it almost 3 hours ago and she hasn't been able to watch it yet. we are getting an error message of "this download may take longer than usual, please check your wifi connection or try again later". i spoke to customer service and they said I may have issues with my internet provider. I am currently on the internet and am not having internet issues. i am able to view other videos on her kindle such as youtube, yahoo etc... any advice???

  2. #2
    Senior Member
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    my guess it is your wi-fi connection....downloads are basically very fast.....check and see the strength of your wi-fi connection

  3. #3
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    ALOHA and welcome. sorry ur having issues. not sure why it wouldn't download. would it hurt to turn off WiFi connection then turn it back on again? if not definitely try to get a refund

  4. #4
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    Welcome to the site. About the only fix I could suggest would be the one to turn things off, then turn back on again. That has often worked for me. Hope you were able to finally get it to work.

  5. #5
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    ever solve this...

    Quote Originally Posted by tword View Post
    I recently purchased a kindle fire for my 10 year old daughter. she rented a bratz movie and it is not downloading in a timely manner. we rented it almost 3 hours ago and she hasn't been able to watch it yet. we are getting an error message of "this download may take longer than usual, please check your wifi connection or try again later". i spoke to customer service and they said I may have issues with my internet provider. I am currently on the internet and am not having internet issues. i am able to view other videos on her kindle such as youtube, yahoo etc... any advice???
    Wondering if you ever solved this problem. I am having the same issue with my daughter's kindle when trying to download video. Spent well over an hour with kindle support the other night with no resolution.

  6. #6
    Super Moderator
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    I won't swear to it because I have no proof but I believe it is on their end. Different times of the day/night I get the same error, I. just back out, try again and it loads fine.

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    A Rezound phone was used for this TapaTalk post

 

 

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