No Prime Video

[doc_venture]

Hello all,
I can't get Prime Videos, such as The Americans, to play on my Fire HD10. When I click on the Prime Video App all I get is the spinning circle. I also tried logging into Amazon thru Silk and watching that way, but the all I gt is the spinning circle.
I searched the Forum and could not find anything, any suggestions?
Thanks.

[cali]

There was a news story on the internet today about Amazon closing Prime accounts and giving people a hard time with 'fixing' the problems. Perhaps this has something to do with it?

[doc_venture]

Thank you for the reply. It's possible that's the problem, but I used my Amazon account yesterday and I have never been able to get prime videos to play.

[jobo]

Do you otherwise have a fully working internet service on your fire and of course registered your fire to your Amazon account?

I find it very very slow to load a minete or two, but I have very very slow broadband.

The first thing to do is take the fire somewhere with fast internet a friends or a coffee shop and try it there. That will then rule out broadband \ WiFi issues if its just the same

[Veber]

I used my Amazon account yesterday and I have never been able to get prime videos to play.

[jobo]

Why not ?