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Kindle Fire HD Will Not Shut Off

This is a discussion on Kindle Fire HD Will Not Shut Off within the Amazon Kindle Fire Help forums, part of the Amazon Kindle Fire Forum category; Purchased a Kindle Fire HD for my daughter for Christmas. Has been working fine until now. The screen will not shut off. Pressing the on/off/shut ...

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  1. #1
    Junior Member
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    Jan 2015
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    Kindle Fire HD Will Not Shut Off

    Purchased a Kindle Fire HD for my daughter for Christmas. Has been working fine until now.
    The screen will not shut off. Pressing the on/off/shut down/restart button does nothing. The only way to get it 'off' (as opposed to what I call 'sleep') is to totally power it off/shut down by holding the on/off button 10 seconds. And restarting it does not solve the problem.
    Anyone else have this issue or have any advice on how to fix it? (before contacting Amazon?)
    Thank you in advance!

  2. #2
    Super Moderator
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    Welcome to the site. Hope you resolved this.

 

 

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