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Cannot get online - Settings say "Connected" and signal "Excellent"

This is a discussion on Cannot get online - Settings say "Connected" and signal "Excellent" within the Amazon Kindle Fire Help forums, part of the Amazon Kindle Fire Forum category; I cannot get online on my Fire, either to visit any web site or to download newly purchased books. The WiFi settings indicate that I ...

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  1. #1
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    Cannot get online - Settings say "Connected" and signal "Excellent"

    I cannot get online on my Fire, either to visit any web site or to download newly purchased books. The WiFi settings indicate that I am online, with a status of "Connected" and a signal strength of "Excellent". I have tried turning WiFi off and on again; I have re-entered my modem/router password - to no avail. I have powered down and restarted. Still not online.

    This has been for the past two weeks, since we returned to this location. I was online here just fine last May. The Kindle remembered all my settings but won't go online.

    I can get online just fine on my computers, iPhones, and iPad -- just not on the Kindle.

    Any ideas??

  2. #2
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    I'm having the same problem. I downloaded a book while in the U.S. about two weeks ago, but get only "authentication failed" when I try to connect to my network here in Germany. I've tried turning off wi-fi on my laptop and Kindle, then turning off and restarting the router, then starting the Kindle, but nothing works. Have you had any luck making yours "talk"?

  3. #3
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    Quote Originally Posted by mirick View Post
    ...Have you had any luck making yours "talk"?
    I have been dialoging on the KindleBoards forum on this topic (see: Cannot get online - even tho' Settings says "Connected" and signal is"Excellent"). I also have been on the phone with Amazon's support. It looks like it has to do with my router/modem but, so far, nothing has worked to get my Fire online. However, I am not getting the same error as you are reporting. My Fire shows that it is "Connected" with a strong signal. However, the "Fan" in the upper right shows a small "x" to its right and when I try to use the Web I get a "failed to load" error.

 

 

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