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[Solved] WEB Menu Stopped Working

This is a discussion on [Solved] WEB Menu Stopped Working within the Amazon Kindle Fire Help forums, part of the Amazon Kindle Fire Forum category; MY web MENU no longer responds, when touched it goes blank then goes back to the default page on my kindle.I still have Wi Fi ...

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  • 1 Post By Jeanine
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Thread: [Solved] WEB Menu Stopped Working

  1. #1
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    [Solved] WEB Menu Stopped Working

    MY web MENU no longer responds, when touched it goes blank then goes back to the default page on my kindle.I still have Wi Fi connection and all my Apps that require
    web access work great.
    HELP

    Mike

  2. #2
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    Mike, hi....ok, I received very helpful information directly from Lora at Kindle support. She walked me through a successful resolution I was having to the very same problem you mentioned. I have cut/paste the email she sent me with the details should this occur again. I hope you find it helpful:

    First, ensure the Silk browser is completely closed by first tapping the Quick Settings icon, then More. Tap Applications to see a list of currently running apps. From the drop-down, change Running Applications to All Applications. Tap "Browser" from the list, then tap Force Stop and confirm closing the app by tapping OK. To clear the app's data, tap on Clear Data and then tap OK.

    I then clicked "WEB" and went right to the internet. I hope the same works for you. Good luck! Jeanine
    mountainbikermark likes this.

  3. #3
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    Web menu not working

    THANKS!!!! It works now.
    mountainbikermark likes this.

  4. #4
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    Welcome to the site. Glad this has been solved.

 

 

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