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Kindle Fire Won't Connect To Internet

This is a discussion on Kindle Fire Won't Connect To Internet within the Amazon Kindle Fire Help forums, part of the Amazon Kindle Fire Forum category; today i experienced something new with my kindle fire at home. the wifi icon is all white(good) but there is a little white "x" next ...

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  1. #1
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    Kindle Fire Won't Connect To Internet

    today i experienced something new with my kindle fire at home. the wifi icon is all white(good) but there is a little white "x" next to it. so this means my kindle is connected to my home wifi but it won't connect to the internet. why is this happening and how do i correct the problem. i turned off the wifi connection and then turned off the kindle all day. then tried starting it up again, and the little white "x" was still there next to the wifi icon.
    i contacted kindle support and the only thing they told me to do was to go back to the default settings and start the kindle fire all over again by re registering it. i don't like that answer nor their solution. they couldn't tell me why this happened and didn't seem very interested in my problem.

    thank you for your help in advance.
    david

  2. #2
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    Quote Originally Posted by Kieutrang View Post
    today i experienced something new with my kindle fire at home. the wifi icon is all white(good) but there is a little white "x" next to it. so this means my kindle is connected to my home wifi but it won't connect to the internet. why is this happening and how do i correct the problem. i turned off the wifi connection and then turned off the kindle all day. then tried starting it up again, and the little white "x" was still there next to the wifi icon.
    i contacted kindle support and the only thing they told me to do was to go back to the default settings and start the kindle fire all over again by re registering it. i don't like that answer nor their solution. they couldn't tell me why this happened and didn't seem very interested in my problem.

    thank you for your help in advance.
    david
    Go somewhere with free wifi and see if it connects , if so then the issue is with your router , whilst your there down load a wifi connection app and try with that

 

 

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